I received an email that we needed to swap out a box for an updated one to continue our service. Had no issues with the old box. Got the new one and immediately started having pixelation problems only on certain HD channels. Assumed the box was the problem. Took it in, swapped it out and this new box is doing the same thing.Xfinity by Comcast outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly ...Click the "Direct Message" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.It's typical when starting a live stream or recording for the picture to be a bit blurry while the stream "catches up" so to speak. After 5-15 seconds it becomes clear. On a new Samsung smart tv the video plays normal, a bit blurry, but when it corrects the picture is very jumpy. Unwatchably so. For some reason if I play a recording or ...Jan 22, 2021 · Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until around 11p. Comcast Labs always says the signal is ...My primary cable box has been having issues with the picture pixelating when watching live tv. It started after I upgraded my internet and got a new modem. Xfinity sent me a new modem b...Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot …Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Oct 8, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Your TV’s aspect ratio is the width and height ( W:H) of your TV screen. So, if the shape of your TV is: Square shape: 4:3 aspect ratio. Usually traditional TVs with Standard Definition (SD). Rectangle shape: 16:9 aspect ratio. Usually current High Definition (HD) TVs. Your TV can affect the aspect ratio, but there are other things that can ...I'm looking for assistance on why my TV picture has been pixelated for almost a week. We have xfinity Internet only and use it to stream. The pixelation happens whether we are using Netflix, YouTube TV, Hulu, etc. We've tried rebooting our router multiple times. There was a rep about a week ago doing work for a neighbor on our shared ...Here is one solution to slow internet, HD pixels, HD pixelation, still picture recorded by dvr, frozen HD screen, XRE 03061 error meessage, XRE 03059 error m...@XfinityMorgan. We have the exact same problem !!!! Old (HDD?) box died so we got a new box (cloud based ?) box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog.Nov 28, 2022 ... The new splitter will probably do fine if the original signal feed from Xfinity/Comcast is not the problem. If the pixelation has not been a ...The past two weeks we've been having major issues with our TV with certain channels being super pixelated and skippy. It happens at times with live TV but we really notice it on DVR recordings (not all though). Of course we watch a lot of DVR stuff because we're pretty busy so we don't have much time to watch a lot of live TV.Our major channels are pixelating. NBC, CBS and ABC. Cannot watch due to pixelation. Have called, for a tech to come to house it’s $100. We have contacted by phone and chat. Still pixelating, still getting charged for a cable service that is not functioning!!! Question.The past two weeks we've been having major issues with our TV with certain channels being super pixelated and skippy. It happens at times with live TV but we really notice it on DVR recordings (not all though). Of course we watch a lot of DVR stuff because we're pretty busy so we don't have much time to watch a lot of live TV.Xfinity Community Forum. TV. X1. ... Friday, February 18th, 2022 4:41 PM. Closed. Intermittent signal problem with pixelation on playbacks of recordings ...Our major channels are pixelating. NBC, CBS and ABC. Cannot watch due to pixelation. Have called, for a tech to come to house it’s $100. We have contacted by phone and chat. Still pixelating, still getting charged for a cable service that is not functioning!!! Question.Re: Pixelation Problems. I think it mostly happens at night but that's when I do most of my viewing. It only ever happens on these : EIA 113 729 MHz. 1 WPVI ABC HD. 2 WCAU NBC HD. EIA 114 735 MHz ...I converted your comment into your own post, so that we can focus on assisting you here :) Are you still experiencing a problem with pixelation on all channels? If so, what other troubleshooting have you tried (checking the coaxial connections throughout the home, power cycling the TV Box, sending a refresh signal using the Xfinity App, etc.)? 0.Jan 22, 2021 · Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until around 11p. Comcast Labs always says the signal is ...Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until around 11p. Comcast Labs always says the signal is ...My TiVo Bolt on Xfinity has been SOLID for years. Honestly, I have praised both TiVo and Xfinity for a while now, it just worked. Lately, when I try to watch sports or any other live tv via TiVo I am getting a ton of pixelation and it is unwatchable. I have done the general troubleshooting and rebooting but nothing is helping.Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.Xfinity Voice mobile phone service is good if you don't want a landline. Plan. Price. Details. Xfinity Mobile. $15.00-$65.00/mo. View plan. Xfinity Mobile smartphone and mobile data plans aren't fancy, but they're affordable, they bundle well with Xfinity's other services, and they offer robust network coverage.Xfinity is pretty on par compared to the other top cable TV providers. But let us highlight why Xfinity is the number one cable TV provider— it's more widely available than any other cable company. And now, Xfinity has the best value as of the end of 2022. Xfinity's entry-level package is $50 per month for 125 channels.1 Reboot the Xfinity DVR Box. This will make sure everything is updated properly and refreshed. 2. Make sure there is no service interruption or an interruption during the time you recorded. 3. Recheck your cable connections (this is the most common cause of skipping and pixilation) 4.Internet connectivity & TV quality issues. I have been having issues with my Internet losing connectivity and also pixelation on cable TV channels. My SB6183 shows lots of T3 Timeouts. I've had these issues on and off for months and most recently replaced the coax cables and splitter, but it hasn't improved. All connections are tight.Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!My sister recently encountered a similar problem, her cable TV developed intermittent pixelation and sound interruption that would last 4-5 seconds after an XB7 gateway was installed. I discovered that between the incoming coaxial line to the TV and gateway were a 1:2 splitter, a 1:3 slitter, and a 1:2 splitter (for the TV and gateway).I got mine fixed. It was a bad external ground connector. Get the test results from the tech. the graph should be a straight line - they should do this inside and out.Picture is intermittently pixellated, skips ahead, etc. No problems with any streaming through the X1 box or the smart TV, but completely unreliable and unacceptable quality of picture and sound with the cloud DVR recordings. Have reset the box numerous times, talked with support who also did this, and am still having poor quality TV recordings.Local channels unwatchable due to severe pixelation or no picture at all. ABC,CBS,NBC and many more. most channels have no problems. ... I believe the problem is bad software update on the X1 devices as it works flawless on the xfinity steam app on Apple TV. 0. 0. U. user_vydh1x. 4 Messages. ... • Type "Xfinity Support" in the "To:" line and ...Seems to have started about a month ago after they buried the cable to our house. xfinity came once and "fixed" it, but it's not fixed. They are coming back tomorrow, but just wondering if anyone ...Your TV’s aspect ratio is the width and height ( W:H) of your TV screen. So, if the shape of your TV is: Square shape: 4:3 aspect ratio. Usually traditional TVs with Standard Definition (SD). Rectangle shape: 16:9 aspect ratio. Usually current High Definition (HD) TVs. Your TV can affect the aspect ratio, but there are other things that can ...We are expected to pay exhorbitant fees for less than acceptable service and I am beyond frustrated!!!!! Might I add, the countless wasted time waiting on the phone and dealing with numerous restarts of the system that NEVER work. I am close to leaving Xfinity completely and will be researching alternative cable and internet services.Hi, I have been having issues with pixelated pictures for a long time. Just had new box sent and still pictures are the same. I live in San Jose Pixelated, garbled picture. For the past month or so, we've had problems with experiencing pixelated, garbled pictures on several TV channels. I've tried resetting our X1 box, but it doesn't help. This problem seems to have been getting worse the past few days. It's easy to see on the pictures I took last night how bad it's gotten.Jan 16, 2023 · It gets so pixelated that it becomes nauseating to watch. I have checked all my connections, have reset the set-top box numerous times, and have no issues with the stream through the Xfinity Stream app on Roku. I also have replaced the TV and the cable going from the TV down to the splitter in the basement where the cable comes into the houseSupport Wizard. If you're seeing a pixelated (broken up into little bits) TV image, we can troubleshoot that. Are you having this problem with all your Set-Top Boxes? This Support Wizard can help you restore a crisp, clear TV picture. A pixelated TV picture looks as if it's broken into many little squares.1 Message. I have had intermittent pixelation on some channels for a month. Sometimes it is half the channels. I have spent many hours on the phone with techs and had a tech visit to check it out. The tech made a minor wiring change and said everything looks great. One day later, same pixelation issue came back.Fixing Freezing and Pixelation on a TV. Plug your TV directly into your router to correct any connection issues. Unplug the HDMI cable, wait 30 seconds, then plug it back in to reset the connection. If your TV is freezes when you're trying to use an app, update the app and try again. 1.Xfinity Community Forum. TV. X1. ... Updated 3 years ago. 1K. 1. 0. 2. Responses. BruceW +54 more. Gold Problem Solver • 25.5K Messages. 3 years ago. Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast ...Aug 11, 2021 · Scroll down to “Prefer Best Available Resolution”. 6. Select “Off”. 7. Exit out. First, I have a normal TV set-up, a Vizio 42” screen. Nothing fancy, nothing expensive. Next, my Xfinity set top box’s “Prefer Best Available Resolution” is usually set to On. Accordingly, I only have access to the HD channels.Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.Apr 5, 2024 · We are expected to pay exhorbitant fees for less than acceptable service and I am beyond frustrated!!!!! Might I add, the countless wasted time waiting on the phone and dealing with numerous restarts of the system that NEVER work. I am close to leaving Xfinity completely and will be researching alternative cable and internet services.I'm curious if this is a golf channel signal strength issue or an issue on my end (Xfinity). I have just purchased a new 65 inch 4k tv and have noticed from time to time I get some pixelated images that last for a few seconds to few minutes. The only other channel I have noticed this on is CNN, but much more infrequently.Your TV’s aspect ratio is the width and height ( W:H) of your TV screen. So, if the shape of your TV is: Square shape: 4:3 aspect ratio. Usually traditional TVs with Standard Definition (SD). Rectangle shape: 16:9 aspect ratio. Usually current High Definition (HD) TVs. Your TV can affect the aspect ratio, but there are other things that can ...But if I want to see 4K movies, I can fire up those apps (Netflix, HBO Max and Amazon) through my TV and get all my 4K glory without having to watch everything else pixelated. The rep at the Xfinity store told me in the most unofficial way that they get the 4K boxes returned at 3 to 1 pace of the regular HD 1080p boxes. Hmm...My sister recently encountered a similar problem, her cable TV developed intermittent pixelation and sound interruption that would last 4-5 seconds after an XB7 gateway was installed. I discovered that between the incoming coaxial line to the TV and gateway were a 1:2 splitter, a 1:3 slitter, and a 1:2 splitter (for the TV and gateway).Fix Pixelated Pictures with Photoshop. Open your image in Photoshop. Select 'Filter' and 'Blur'. Select 'Gaussian Blur' and use the slider to find an acceptable level. Select 'OK. Select 'Filter' and 'Sharpen. Select 'Unsharp Mask' and use the slider to find an acceptable level. Select 'OK' once done. Save the image.Weather, nearby appliances and competing signals are all potential causes of pixelation. Thunderstorms are one major source of pixelation, especially if they include lightning. The electric current generated by lightning can interfere with your cable TV signal, resulting in periods of pixelation; however, once the storm passes, the problems ...I contacted Comcast last week and was told the channels themselves were having issues and the network team would fix it. It has been good now for a week, but is back now. Whats weirder is that if I run the internet speed test from the xfi app on my phone, during the upload portion of the test, the pixelation is terrible.Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more bl...Pixelation/glitching local channels. Horrible glitching/pixelating on local channels (ABC,NBC,CBS,FOX) only. This effects live viewing as well as recordings. Only effects these channels - no issues with any other channel. These channels are …1). Your TV Is Outdated. Pixelation is more likely to occur in outdated TV models such as CRTs and older plasma screens with a questionable refresh rate. Some obsolete TVs cannot process images at the standard speed. They can’t keep up with the rate at which they receive digital data, leading to pixelation. 2).Xfinity Community Forum. TV. X1. Fix Pixelation. M. Mloper61. 1 Message. Monday, March 4th, 2024 2:27 AM. Fix Pixelation. Local, broadcast channels are all pixelating, why only them and how do I fix it?Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • Press Enter to send it.Video Display. To access Device Settings: Press the xfinity button on your remote. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings. Press OK.Video Display · Press the xfinity button on your remote. · Use the left arrow or right arrow button to highlight Settings (the gear icon). · Use the down arrow...Tek. Watch the same channel on the Stream app. If the picture is good then you have a signal issue and need a tech. If the stream app is having the same issue as the live TV then the problem is on Comcast's side and they will likely correct it on their own. I have noticed heavy pixelation on several channels of late.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it1 Message. I have had intermittent pixelation on some channels for a month. Sometimes it is half the channels. I have spent many hours on the phone with techs and had a tech visit to check it out. The tech made a minor wiring change and said everything looks great. One day later, same pixelation issue came back.Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and ...We are expected to pay exhorbitant fees for less than acceptable service and I am beyond frustrated!!!!! Might I add, the countless wasted time waiting on the phone and dealing with numerous restarts of the system that NEVER work. I am close to leaving Xfinity completely and will be researching alternative cable and internet services.In addition to turning off the following three features, you can adjust other TV settings, such as black levels and color, to get the best picture quality. And CR members can consult our TV Screen ...My primary cable box has been having issues with the picture pixelating when watching live tv. It started after I upgraded my internet and got a new modem. Xfinity sent me a new modem b...My sister recently encountered a similar problem, her cable TV developed intermittent pixelation and sound interruption that would last 4-5 seconds after an XB7 gateway was installed. I discovered that between the incoming coaxial line to the TV and gateway were a 1:2 splitter, a 1:3 slitter, and a 1:2 splitter (for the TV and gateway).If you're getting pixelation it could be a box issue but more than likely there are errors running through your coax that can't be corrected so you'll need a new line ran for that outlet. 2. EdibleMalfunction. OP • 6 yr. ago.picture scrambling. I am beyond frustrated right now with the disruption in my cable service. For the past week I have had several (not all) channels having a scrambled/pixelated picture that progressively gets worse as I continue watching the channel, with it eventually being unwatchable. I have tried all of the troubleshooting, have contacted ...Pixelation issues. Since Oct 2023 I have had issues with pixelation like many other Xfinity customers. The problem is worse with sport broadcast. I am in the Salt Lake City area and have perform the list of suggested troubleshooting steps, including a technician coming to my home. The tech tighten connections and verified signals to the boxes ...Hi - if you look at the attached photo, there's a band across the bottom area of the screen. It's fractaled, pixelated, distorted, etc. It may happen a few times in a minute or much more often, and can be in a small part of the screen or almost the entire screen.X1 dvr playback choppy and pixelated. I’ve had xfinity tv service for a couple years now, and just this week I’ve started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Live tv is fine, as is anything streamed from On Demand.Aug 24, 2021 · We are experiencing pixelating on most channels. This has happened before and it suddenly cleared up. I reset the boxes and the problem still exists. I dread the phone call where I’ll wait on hold ...The tech replaced all cables inside the house to the main TV and cable box. H... We've had several techs out to try to resolve this pixelation issue with no success. The most recent was Friday 1/5/24. ... • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down listIn today’s digital age, streaming services have become an integral part of our entertainment consumption. One of the most popular streaming services on the market is Xfinity’s Stre...After being notified back in Aug 2023, that I may have a disruption in services because Xfinity was upgrading the services in my area, after the upgrade, my tv has been experiencing pixelation on my HD local channels. I upgraded the cables in my house to RG6 and changed out a splitter to a 70-ohm splitter. Still had pixelation.It is the tv attached to the master dvr box. The other tv's are fine, internet apps on affected tv is fine. Pixelation makes watching sports impossible. I have reset all boxes, modem, and checked all cables. I am looking for a solution. Xfinity support is a nightmare, I dread having to deal with them again.Hey user_8919a4!Sounds like the issue is with a bad channel frequency and the channels with the issue share that same frequency. Replacing the coax cable should correct the issue in most cases (once the cable that is the root cause is located).. My contract includes internet equipment rental. I'mX1 Self Installation overview video. Need help installing your new Xfi Xfinity Comcast offers a wide range of services, from cable TV and internet to home phone and home security. With so many options, it can be difficult to know where to start when l...By default, your MeTV picture should look like this: 4x3 program carried in a widescreen 16x9 picture. However, some viewers may desire to see the 4x3 image fill the entire screen, even though it "stretches" the image to do this. To fill the screen, click the "zoom," "full" or "aspect" options on your TV until the picture appears ... Locate the reset button on the back of your Xfinity gateway. Thank you for being an Xfinity customer. ... pixalation and audio issues with all channels and recorded programs ... Pixelation and audio dropout happen when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com ... Thank you for reaching out over Xfinity Forums for support, you h...
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